Why work at KBA?

At KBA we strive to attract a diverse workforce and seek to employ top quality employees who share the same values:

  • We hire smart people

  • We are passionate about our clients and live/breathe the client experience

  • We encourage creativity and embrace change

  • We believe in autonomy and taking initiative

  • We value culture and believe our business thrives in the diversity of our teams

  • We offer competitive salaries, benefits and a generous 401(k) employee-matching program

  • We have casual dress code (jeans are welcome)

  • We have an amazing PTO Policy that allows you to rejuvenate throughout the year and take care of yourself and your family

Current Openings

Account Manager

KBA Lease Services is seeking an Account Manager, reporting directly to senior leadership of the lease audit consulting practice. This position provides a unique opportunity to help structure and implement account management protocols across a diverse portfolio of many of the most notable global companies.

Job Description

The Account Manager will be responsible for the entire customer and channel partnership relationship lifecycle, overseeing onboarding, ongoing communication/reporting and account growth while ensuring customer satisfaction and supporting partnership enablement. Success is based on (i) customer retention; (ii) channel revenue growth; (iii) maintenance of efficient and effective reporting protocols; (iv) establishment of methods to ensure consistent communication at proper stakeholder levels; and (v) ensuring an outstanding and personal experience for each client.

The ideal candidate will possess excellent interpersonal and organizational skills with evidence of solution sale/design thinking experience. The role requires a candidate able to collaborate across multiple internal and client-side stakeholders by applying a consultative, inquisitive approach buttressed by the ability to simplify the complex.

This individual will bridge the Lease Audit execution and sales teams by enabling smooth delivery and ongoing maintenance of lease audit and other consultative services, perform customer business reviews to help perfect current solution deployment and expand into potential new product areas, and provide customer feedback to internal teams in order to continue to improve and grow KBA’s services platform.

Responsibilities

  • Develop and effectively manage an account grading system

  • Enhance regular, right-sized communication/reporting protocols based on client type and need

  • Enforce internal reporting standards

  • Act as single point of contact for all programmatic deliverables and ensure client buy-in at all stages in services delivery

  • Facilitate well-coordinated updates between KBA’s implementation and lease audit staff, senior leadership and the client

  • Communicate phases of service delivery with customers/partners and internal teams

  • Simplify and streamline reporting

  • Troubleshoot client-side questions and concerns

  • Maintain metric-driven criteria for client site selection

  • Gather client’s business requirements and consult on best practices

  • Maintain relationship with key decision makers
    Perform business reviews with eye on maintaining KBA service relevance and new product opportunities

  • Support feedback loop between lease audit delivery team and sales

  • Establish customer loyalty program

  • Develop referral program

  • Expand strategic partnership/alliance channels

  • Develop referral program

  • Facilitate cross-sale opportunities

What You Will Need

  • Client-facing experience

  • Strong organizational habits and ability to quickly digest and manipulate data

  • Proficiency in Microsoft Office, with emphasis on creating data-driven presentations

  • Work in a fast-paced and constantly changing environment

  • Consultative approach based on understanding the alignment between KBA’s efforts and client needs

  • Willingness to travel to clients (approximately 10 – 15% travel)

  • Independent and quick learner with the ability to grasp new concepts (especially legal and accounting matters related to commercial office leases)

  • Professional, positive and nurturing attitude with all clients

  • Ability to creatively seek out new revenue opportunities

Skills and Competencies

  • Strong interpersonal skills

  • Focused organizational behavior and attention to detail

  • Exceptional people and time management skills

  • Positive outlook, patience, and strong relationship-building skills

  • Patience and integrity

  • Ownership mindset

  • Embrace humility and teamwork

  • Ability to connect and influence others

  • Self-motivated with a demonstrated ability to take initiative

  • Adaptability to change



Director, Finance and Operations

KBA Lease Services is hiring a Director of Finance and Operations to provide senior-level leadership to help the organization achieve its overall strategic direction and growth. The ideal candidate will have experience developing, implementing and executing key objectives that lead to operation proficiencies alongside an aggressive growth trajectory. He or she will help set the tone in the organization by driving sharpened business operations, new business development and executing the company vision.

Responsibilities

  • Manage and direct all operational, financial and administrative responsibilities of the organization.

  • Provide enterprise-wide leadership by acting as a coach and mentor to gain buy-in from team members at all levels.

  • Analyze current processes and procedures, develop recommendations for changes and enhancements to improve productivity, reporting capabilities, quality of execution as well as identify efficiencies and cost reductions opportunities.

  • Analyze data to formulate strategy and promote growth.

  • Align and allocate resources to support team and company objectives and operational plans.

  • Evaluate, discover and implement new systems, technologies and infrastructure that yield competitive advantage.

  • Meet regularly with the Senior Leadership team to review business finances and strategy.

  • Ensure technologies are used efficiently, profitably and securely.

  • Develop and implement plans for the roll out of new operational structure of systems, scalable processes, and personnel designed to accommodate the growth objectives of the organization.

  • Direct continuous improvement initiatives throughout the organization.

Skills and Competencies

  • B.S. (M.S. / M.A. / MBA preferred, not required)

  • 7+ years of experience managing a financial or professional services office and experience in leading B2B, customer-facing organizations

  • Process oriented mindset with the ability to execute both strategically and tactically in order to deliver results that supports the overall growth of the company

  • Proven ability to communicate effectively at all levels; both inside and outside the organization

  • Knowledge of technological trends to build strategic and scalable solutions

  • Ability to identify, measure and manage key indicators of business plan success

  • Strong sense of business integrity and ethics

  • Ability to connect and influence others

KBA Benefits

At KBA, our core values of respect, integrity and fairness are inherent in the relationships we build with each other and with our customers. We work hard, work smart and have fun.  We offer a competitive benefits package, stimulating work environment and is an equal opportunity employer and a drug free workplace.  We also offer:

  • Medical insurance

  • Long term disability insurance

  • Life Insurance

  • 401K

  • Profit Sharing

  • Paid Vacation